Frequently asked questions.

We deliver the boxes to your home or office and then collect them when you are finished. The boxes arrive pre-assembled and ready to pack and stack. Because you are hiring rather than buying, the boxes save time, effort and reduce waste compared with cardboard.

Our reusable plastic boxes are designed to be used again and again over many moves. Compared with cardboard boxes, they help reduce waste, reduce the need to source boxes, and remove the need for assembly, tape and disposal after your move.

Our boxes are designed with integrated handles, interlocking lids and durable plastic construction. They are made for stacking, carrying and transport. For more detail, see our How To Use Our Boxes page.

If a box is lost, stolen or damaged by the hirer or an external removal company, eMOVING / Nestii may charge a replacement fee of $25.00 inclusive per box. We recommend counting each box on delivery, during transport and at the end of your move. Usual wear and tear is allowed.

Payment is made when placing your order. Current payment options may depend on the online ordering system being used at the time of booking.

We may require a copy of your current driver licence or passport as security for the hired boxes. If required, this will be handled as part of your booking or delivery process.

Yes. If you need the boxes longer than your original hire period, please contact us as soon as possible. Extensions can usually be arranged subject to availability and may incur an additional cost.

Yes. We will usually contact you before your boxes are due to be collected so collection can be arranged smoothly.

Yes. Delivery includes drop-off and collection of your hired eMOVING / Nestii supplies. Please check the Terms & Conditions page for delivery area information and any possible fees.

Delivery timing depends on your location, order size and availability. If access to the property may be difficult, please let us know when placing your order so we can plan accordingly.

No. Our boxes and equipment are for hire only.

We provide reusable moving boxes and related moving supplies. The physical move is up to you or your chosen removalist. If you need a mover, see our Trusted Partners page.

Tell your friends, colleagues, neighbours and family about us. Every time someone chooses reusable moving boxes, it helps reduce the need for cardboard boxes and makes moving easier.